Privacy Policy for Servolutions GmbH

1. Introduction

At Servolutions GmbH, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, place an order, or use our services, including POPcon and POPcon PRO.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information from you when you:

Place an order.
Subscribe to our newsletter.
Contact us via our website.

Types of Information Collected:

Personal Data: This includes your name, email address, mailing address, phone number, and payment information when placing an order. You may visit our site anonymously, but providing personal information is required to complete transactions and access certain services.

Non-Personal Data: We may collect non-personally identifiable information automatically when you visit our site, such as your browser type, referring site, and other similar data.

3. How We Use Your Information

We use the information collected for the following purposes:

To Process Transactions: Your personal data is used to fulfill your order or deliver the services you request.
Note: Your information will not be sold, exchanged, transferred, or provided to any other company without your consent, except as required to provide the requested service.
To Send Periodic Communications: The email address provided during order processing may be used to send updates related to your order, as well as occasional company news, product updates, and service information.
Note: You can opt out of marketing communications at any time by following the unsubscribe instructions included in each email.

4. How We Protect Your Information

We implement appropriate security measures to protect your personal information, including:

Secure Transactions: All sensitive data (such as payment information) is encrypted using Secure Socket Layer (SSL) technology during transmission.
Restricted Access: Only authorized personnel with specific access rights can access personal information, and they are required to keep this information confidential.
Data Retention: We do not store sensitive payment information (credit cards, social security numbers, etc.) on our servers after the transaction is completed.

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance your user experience. These tools help us understand your preferences based on previous or current site activity, allowing us to offer improved services.

Your Choices Regarding Cookies:

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our site.

6. Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or transfer your personally identifiable information to third parties, except:

Trusted Partners: We may share information with third parties who assist us in operating our website, conducting business, or providing services, as long as they agree to keep your information confidential and comply with data protection laws.
Legal Compliance: We may disclose information when necessary to comply with legal obligations, enforce site policies, or protect the rights, property, or safety of our business, employees, or others.

We may also share non-personally identifiable information (such as aggregate statistics) with third parties for marketing, advertising, or other purposes.

7. Data Protection and Your Rights

In compliance with the General Data Protection Regulation (GDPR), if you are located in the European Economic Area (EEA), you have the following rights:

Right to Access: You can request access to the personal information we hold about you.
Right to Rectify: You have the right to request corrections to your personal data if it is inaccurate or incomplete.
Right to Erasure: You can request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request a restriction on how we process your personal data.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at the contact details provided below.

8. Children's Online Privacy Protection Act (COPPA)

In compliance with COPPA, we do not collect any information from individuals under the age of 13. Our website, products, and services are intended for users who are at least 13 years old or older.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal or regulatory requirements.

10. Changes to Our Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or a notice on our website. Your continued use of our services following the posting of changes constitutes acceptance of those changes.

11. Contacting Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, you can contact us at:

Servolutions GmbH
Marienhoehe 122
25451 Quickborn
Germany
Email: info@servolutions.de
Phone: +49-40-209338822